Shipping policy

Last Updated: June 2026

Thank you for choosing us. We proudly serve customers across the United States and worldwide, offering both finished products and custom manufacturing solutions.

Order Processing

Orders are processed Monday through Friday, excluding U.S. holidays.

  • In-stock products: 1–3 business days
  • Custom manufacturing orders: Processing and production times vary depending on formulation, packaging, quantity, and project requirements.

Customers will receive an estimated production timeline before manufacturing begins.

Domestic Shipping (USA)

We ship throughout the United States.

Estimated Delivery Times

  • Standard Shipping: 3–7 Business Days
  • Expedited Shipping: 2–4 Business Days (where available)

Shipping rates are calculated at checkout.

International Shipping

We proudly ship to customers worldwide.

Estimated Delivery Times

  • Canada: 5–10 Business Days
  • Europe: 7–15 Business Days
  • Australia & New Zealand: 7–15 Business Days
  • Other International Destinations: 7–21 Business Days

Delivery times may vary depending on customs processing and local courier services.

Custom Manufacturing & Private Label Orders

In addition to retail products, we provide:

  • Private Label Manufacturing
  • Custom Formulation Development
  • Contract Manufacturing
  • Bulk Production Services
  • Brand Packaging Solutions

Production timelines for custom projects vary based on:

  • Formula complexity
  • Product type
  • Packaging requirements
  • Order volume
  • Regulatory requirements

Estimated production schedules will be provided individually for each project.

Shipping timelines begin only after manufacturing has been completed and approved.

Customs, Duties & Taxes

International shipments may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

These fees are the responsibility of the customer and are not included in product prices or shipping costs.

Order Tracking

Once an order has been shipped, tracking information will be sent via email.

Please allow 24–48 hours for tracking updates to become available.

Shipping Delays

Delivery estimates are not guaranteed and may be affected by:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • High seasonal demand
  • International regulations

We are not responsible for delays caused by third-party shipping providers or customs authorities.

Lost or Damaged Shipments

If your shipment arrives damaged or is lost during transit, please contact us within 7 days of delivery.

Include:

  • Order number
  • Photos of damage (if applicable)
  • Description of the issue

Our team will assist in resolving the matter as quickly as possible.

Contact Us

For shipping inquiries, custom manufacturing requests, or wholesale opportunities, please contact us:

Email: info@velassence.com
Phone: +1 (937) 924-3783
Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM

We look forward to helping bring your products from concept to market, whether you're ordering a single item or launching your own brand worldwide.